There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. WEX Fleet Card | Fleet Cards & Fuel Management - WEX Inc. Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. Fraudulent? Nicole Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. WEX, Inc. | Complaints | Better Business Bureau Profile made a mistake ( or is it FRAUD?) Track fuel expenses automatically. Fleet cards differ from commercial credit cards in a few ways. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls No cares when I called to tell them a $75 late fee on a $card fee was atrocious. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Just give me my money! I really would love to accept the Voyager card here at our business. It helps to understand some of the nuances of the different cards available in the market. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. Related Article: Introduction to Credit Card Processing Rates and Fees. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. Massachusetts Here Are The Processors Who Don't Hide Fees. WEX fleet cards are used by more than 11 million vehicles worldwide. How do I enter a fleet card in My Wallet? - Upside Wex Inc also agreed to payout other various costs related to the delay. Our convenient service card is accepted at over 95% of fuel stations in the U.S. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Choose the new status. But any dental work or Vision appointments are denied. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) Discover Accepting Locations for WEX Fleet Cards | WEX Inc. We were told that the invoice was correct. This company didnt send me any Cobra benefit and ignored my requests. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. A fleet fuel card is a card used to purchase fuel from a gas station. how to accept wex cards - weirdthings.com I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. I mean what do they think we are frauding by going to the dr or getting medication? Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. Wex Fleet Card | University of Missouri System NOTE: Follow the same steps to assign a Driver ID. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Now the meat of the matter what its going to cost? The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. They are trying to cover up their lies by sending some spam emails as well. I use my premium refunds to pay for the next months premium. NO. In the Policy Number menu, choose the policy that will receive the limit. How does it work? crazy third time its going on. (See Look up card.). Women play an important role at WEX. Anyone recommend an attorney? How does it work? Thats not good enough and want explanation of benefits. On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. Ive contacted customer service multiple times and spent long times on chat and hold both times. I have been trying to get my claim processed for a month now. It is accepted only at ExxonMobil gas stations. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. WEXs unethical business practices have negatively impacting my credit as well. However, you can get an idea of the interchange rates you can expect to pay. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. It was my banker that advised me to contact them first. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. GSA Fleet Card | GSA See Who The Worst Processors Are. Youll need to contact your credit card processing company. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! This address will receive confirmation of payment. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). (See Look up card.). Also, cant use funds from previous year for 3 months after the new year. WexLocationCode.setTransientValue("wex02"); The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. We were then told that the 6.99% was the periodic rate rather than the APR. They want my medical records to prove the medical necessity. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. The current policy limits are displayed. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. Accepting P-cards for Payment: More Defined and More Refined We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Pumacard options Pumacard The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. It gets billed to the card. Enter a note in the Comment field, if desired. Fleet Cards What is a fleet card? Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. When you take fleet cards, the funding time depends on the type of card and the processor. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. See this page to learn how we support our operations. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! I have asked for a manager many times but no one has EVER called me back. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Karma wins in the End Simply fill in th e credit card area on the bill providing your WEX Health debit card number. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Contact Support. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. WEX adds Visa to virtual payments offering - Emerald Coast Merchant Merchants most commonly describe unexpected incidental fees and high termination fees. However, Visa and Mastercard offer their own fleet. Then they lied again about how I would get an email from their fraud dept resolving this. An f2.8 aperture paired with a 20cm minimum focusing distance produces creative shots with smooth bokeh and gorgeous background blur. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. I am constantly being told, WE ARE UNDER A NEW SYSTEM WHO CARES??? Note: We have adjusted this companys BBB rating according to our own standards. Both private businesses and the government use fleet cards. Still, businesses must have specific equipment set up for companies to accept them. See Which Processors Offer No Monthly Fees And No Contracts. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. Military veterans possess invaluable leadership skills and business acumen. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. A confirmation displays. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. Processing statements are intentionally complicated so that they can overcharge you. Click Finish. Right during our most busy time of the year. Id rather just use my Spark card and get the cash back. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. On the Card Details screen, set up the info needed for this card, including policy number and card status. How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Click Issue Money Code. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. At WEX they act as stewards of their communities. Your email address will not be published. The company should have planned for this. Hard to get a hold of. Shady company Dont ever deal with them!!! This company and their employees SUCK. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. The card may also be used on billing statements received from providers of the same types of service. They never revealed that to us and what was noted was a 6.99% interest rate. Sent payment again by certified mail, they received it, but Charged $85 late fee twice We're happy to help. WexLocationCode.setTransientValue("wex02"); According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. We are going through the same situation. Its been months and we still do not have $$$. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. They are doing this to many other businesses I found out. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). Referral Partnership FAQ Data collection offers businesses comprehensive analytics and usage statistics. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. The Verifone machine is universal, and can be used with many different processors. The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. How do I qualify for Love's Express Credit? WEX took nearly $4,000.00 from my business account. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. Set the Validation type, which determines how the prompt must be entered by the card user. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. Enter the limit in the Amount field. Audit Your Current Statement To Find Its Hidden Fees. This review will focus on Wex's payment acceptance products for merchants. Our card works at a variety of merchants. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. 2023 Host Merchant Services. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. Having issues making the most of your WEX experience? If this is not done correctly, your record of purchase can not be found and you won't earn cash back. What payment methods are accepted? - Upside Referral Partners They have a long history of giving back, engaging with local. Since thats the lowest rate of the purchasing card categories, thats the goal. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). All this because WEX, a company we have never had any dealings with ( and never will!) As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Ways to Save. The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. Then Class action suit! WEX Fuel Card | Office of Administration - Missouri Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. I have never gotten a paper receipt ever in the last 10 years. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. To better understand why we adjust BBB ratings, please see our Rating Criteria. Attempts to reach a representative for clarity were again unsuccessful. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense.