Keep on reading to find out which method suits you better. You agree that your account is not transferable and that in the event of your death, incapacity, or unavailability, we may terminate any rights to your account or User Content (defined below). Finally, you can contact the seller directly and ask any questions you may have. Seller Initiated Refunds. You hereby acknowledge and agree that: (a) you are solely responsible for reading the full Product Listing before offering a bid or commitment to buy; (b) when you use the Services to commit to pay a certain amount of money to an applicable Seller for a Product included in an applicable Product Listing and you are notified through the Services that such Seller accepts such offer, you agree to purchase such Product; and (c) we do not transfer legal ownership of Products from the Seller to the Buyer and have no responsibility or liability in connection therewith; and (d) we do not in any instances make any representations, warranties or guarantees as to whether an applicable Seller will choose to accept your offer, and we have no liability to you with respect to any such choice by Seller. All you need to do is input your return address into your address book via the Settings page. Founded in 2018, Grailed has quickly amassed over. Use our Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates these Terms. Costs of Arbitration. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, DO NOT USE OUR SERVICES. Please see 17 U.S.C. When I told him to relist, he said he wants the money now and wants to refund asap. Product Listing Disclaimers. When you are filing a PayPal claim, you will need to have some documentation to back up your case. so they can investigate the matter and take action against the seller, if necessary. Our AI-powered app enables you to file a claim without talking to customer service representatives or wasting time on various websites. 1.555.555.555 | ippocampo edizioni sconti. The e-commerce platform specializes in offering high-end second-hand clothing exclusively for men. ! Sellers' accounts located in jurisdictions that allow automatic debits, will be automatically debited by Grailed for the reimbursement amount. if youre dissatisfied with your purchase or if you didnt receive the item at all. Yes, you can request a refund on Grailed. If anything is wrong, please send an email with all the details to. Occasionally, the Services will expressly allow you to share, your User Content and User Content of other users, for personal, non-commercial use, such as through your social network account, blog, or email. We will investigate and work with you and the seller to resolve the issue. Heres how to file a claim: Log in to your PayPal account. We want our sellers to build their own customer service experience, so we let you be the first point of contact with dissatisfied buyers and choose to issue refunds. Product Listings. Alternatively, Buyers can negotiate the price of a Product with you. If the Seller's claim is eligible, Grailed will reimburse the Seller the amount that the applicable Buyer was able to recover through the applicable Payment Processor. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Issue the refund. However, it is generally considered good customer service to do so, especially if the buyer has a valid reason for requesting a refund, such as receiving an item that is not as described. You should file a Missing Mail claim with your local postal service, or contact your local law enforcement to file a report of Stolen Property. you are not obligated to refund the buyer, and if they chargeback or open a claim please contact us ( help@grailed.com) and we will make sure both you are protected and this user is spoken to and dealt with. Other than the proof of purchase is there anything else I should include in the dispute? Founded in 2018, Grailed has quickly amassed over 3.7 million users and boasts a clientele peppered with some A-list names, including Kanye West and A$AP Rocky. We love having you here and cannot wait for you to discover all the treasures, or "grails", we have to offer. E.U. Why Is Razer Stock So Cheap? When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Tell them they can sell it on if they no longer want it. Complaints, questions, and claims related to a Product should be directed to the applicable Seller. buyer wants refund So earlier today i sold some kappa track pants. Found the internet! Vintage True Religion Jeans Size 28 RICKY Gray - grailed.com All sales on Grailed are final. Thereafter, Grailed may offer Sellers the option to choose which third party payment processor (a "Payment Processor") to accept payments through. YOU HAVE THE RIGHT TO OPT OUT OF BINDING ARBITRATION WITHIN THIRTY (30) DAYS OF THE DATE YOU FIRST ACCEPTED THE TERMS OF THIS SECTION 20 BY EMAILING legal@grailed.com. You are responsible for paying your own taxes. grailed buyer wants refund - noco.services Tell him you accept no returns. You agree to first contact us and try to resolve the dispute with us informally. All that matters is that you have a US-based address. Keep on reading to find out which method suits you better. If the seller doesnt resolve your problem, you can escalate the dispute to a claim. If a buyer requests a refund on an item they purchased from you on Grailed, you are not required to provide one. Grailed Doesn't Want to Be Labeled a Streetwear Marketplace - Sourcing User account menu. For any arbitration initiated by Grailed, Grailed will pay all JAMS fees and costs. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. We will notify you if a potential Buyer makes an offer on your Product Listings. You can only use, This is a heads up that these Terms have a provision where you agree to resolve all disputes with, Unfortunately, we cannot control all user conduct on a marketplace like. Close. With over 500,000 members worldwide, Grailed has built a strong community of fashion enthusiasts who are passionate about quality clothing. My purchase appears to be lost, how do I get a refund? - Grailed How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Any prices of Products included in any Product Listing are set by the applicable Seller that provides the Product and are subject to change. The failure of Grailed to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. Terms of Service | Grailed Arbitration proceedings will be held in New York, New York unless you are a consumer, in which case you may elect to hold the arbitration in your county of residence. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed.". Sellers and Buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of Products. All Sellers must ship Products within seven (7) calendar days after a binding offer for a Product is accepted or after fund transfer is initiated by the Buyer for non-binding offers. The second is to read the sellers reviews. The parties agree to enter into mediation to settle a good faith Dispute and will do so in accordance with the CEDR's mediation procedures. Grailed's Purchase Protection: How it works - Grailed You have to sue us in NYC. Sit back and relax while we do the work. If you are entering into these Terms as an individual (non-business) user, to the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless the Grailed Parties from and against any Claims arising out of your violation, misappropriation, or infringement of any intellectual property or privacy rights of another. Grailed is designed specifically for buying and selling menswear, meaning buyers can find a wider selection of items in this category. r/Grailed. Cookie Notice For example, if an item is listed for a much lower price than it would be normally, it is likely a fake. Buyer wants to refund? : r/Grailed - reddit.com However, Grailed is not obligated to provide any maintenance, technical support, or other support for the payment features. To do so, please contact Grailed support through the help center. Why is grailed so cheap | Models-art.ru Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Effective Date of Terms of Service: August 23, 2022, Buying, selling, or just browsing is how you agree to be bound by these terms. What should i do? Buyer wants a refund. The Purchase Protection is only applicable to Buyer transactions through the Services, through a Buyer PayPal account (PayPal guest checkout is not eligible for the Purchase Protection), or Grailed Payments. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Inherent Risk. If an item doesn't fit the buyer, you are not obligated to accept a return, and if they open a claim PayPal likely will see that without sound reasoning it is buyer's remorse. If you dont receive your refund, and youre eligible for a refund under the sellers return policy, you may be able to file a claim. If you do not agree to the modified terms, you may send Grailed a written notification (including email) or cancel your account within those thirty (30) days. 11. eBay. We and our partners use cookies to Store and/or access information on a device. I told them i will ship it out anyway because this is a BINDING offer that they made and i do not want any negative feedback or anything, and because i am contractually obligated to ship it out. If you have purchased an item on Grailed and would like a refund, you may request one within 48 hours of the transaction. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. But its all money, your money that youre entitled toand it can quickly mount up to a considerable sum. Main Menu User Content Prohibitions. Find high-quality men's and women's streetwear & designer pieces from the brands you love at Grailed, the community marketplace for men's and women's clothing. Once funds transmission is initiated, you enter into a legally binding contract with the applicable Buyer to ship the Product. You have 180 days to file a dispute from the day you purchase the item. This can include order confirmations, shipping confirmations, and any other communication you have had with the seller. On occasion, Grailed may (in its sole discretion) aggregate Seller discounts and promote them through our websites, apps, and emails. If Seller is not eligible for automatic debits, Seller is required to promptly repay Grailed for this amount and a debt will be created for the amount that Seller owes us for the refund. 13. This can be difficult to spot, but there are some things to look out for. As a Seller you are responsible and agree to collect, pay, report, and remit any and all local, state, provincial, federal, or international taxes (including VAT and sales tax) that may be due by you, and as a Buyer you agree to pay any and all local, state, federal, or international taxes (including sales taxes) that may be due by you. Privacy Policy. . An avenue for Grailed users to ask each other questions, offer tips for buying and selling, share steals, discuss favorite purchases, and build the community. Dawkins is also the head writer and cofounder of theproearners.com. This is located on the sellers profile page, and it shows you how many transactions the seller has completed and how many of those were positive. If you paid for something with PayPal and it didnt arrive, is different than expected, or you feel the seller ripped you off, you can start a dispute in the Resolution Center to get your money back. I don't wanna be an asshole, but it was a binding offer so he was aware of buying it and now he is asking me for a refund, i would ship it anyway but im affraid of his negative feedback. I am obliged to do so despite making it clear the pants are cropped? By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 19. Grailed can assist you in filing a PayPal claim to secure a portion of your money or the entire sum if the item you bought didnt arrive, or its description doesnt match what you received in terms of: Before you start the PayPal claim process, you should get in touch with Graileds support team by filling out the contact form so they can investigate the matter and take action against the seller, if necessary. You have to agree to this process to use. By rejecting a modified term or permanently closing your account, you agree to arbitrate any disputes between you and Grailed in accordance with the provisions of this Section 20 as of the date you last accepted the Terms, including any changes made prior to your rejection. Am I required to refund him even though the item was as described. Privacy Policy. Is he in the right to request a refund here? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Instead, for any Dispute that you have against the Company you agree to first contact Grailed and attempt to resolve the claim informally by sending a written notice of your claim ("Notice") to Grailed by email at legal@grailed.com. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code 1542, which provides: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.". If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Buyer wants a refund? : r/Grailed - reddit.com If you dont ship on Grailed, you may be subject to a number of penalties, including but not limited to: -Your account may be suspended -You may be banned from the site -Your listings may be removed -You may be unable to leave feedback for the buyer -The buyer may be able to leave negative feedback for you In addition, if you dont ship on Grailed, the buyer may be entitled to a refund of their purchase price, plus shipping costs. Grailed. When a Seller runs a promotion or discount, Seller is obliged to follow all laws (including consumer protection rules) that apply. Cookie Notice The bank is currently processing your refund, You can expect this process to take three to five business days, Your money should already be in your PayPal balance or in your bank account, Your refund is sent, but the bank hasnt yet cleared the payment, You can expect this to take another three to five business days, You can expect to wait for another three to five business days until the money shows up in your account, Of course, you can always get in touch with. We want these terms to be easy to understand, so we added some simple summaries throughout. If Grailed failed to honor your rights as a consumer, you should consider a lawsuit against the company in small claims court. Process and Remedy. Our app will gather all the relevant data for you and then: Much more straightforward than doing everything on your own, isnt it? Just the thought of suing a company that wronged you in small claims court seems far-fetched. I dont really wanna refund cause i need the $ but what should i do here. You assume certain risks in using a marketplace service such as Grailed. All provisions of these Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, licenses of User Content, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. Still, there is a way to get your money back if youre dissatisfied with your purchase or if you didnt receive the item at all. Offer and Acceptance. Buyer wants a refund : Grailed - reddit.com Is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory or fraudulent; Would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any local, state, national or international law; May infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; Contains or depicts any statements, remarks or claims that do not reflect your honest views and experiences; Impersonates, or misrepresents your affiliation with, any person or entity; Contains any unsolicited promotions, political campaigning, advertising or solicitations; Contains any private or personal information of a third party without such third party's consent; Contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or, In our sole judgment, is objectionable, restricts or inhibits any other person from using or enjoying our Services, or may expose, Copyright Complaint Policy (Copyright Infringement Policy). The Services may include functionality for suggesting more effective selling, such as discounting Products and Product price suggestions, but Sellers have sole discretion to set prices. Or you can add the address when creating a listing. That's why we offer refunds for orders that qualify for Grailed Purchase Protection (which may include orders that never arrive, inauthentic items, and items that significantly differ from their listing for example, in color, size, condition, etc.)