Dollars. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). email from them: "Thank you for contacting AXS. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. I am so upset to now know I have to provide proof of an accident (police report, auto damage), or a doctors note, in order to be refunded; what a fucking joke. We will require vehicle recovery service confirmation and receipts. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. NEVER AGAIN! Official Tickets and Your Source for Live Entertainment | AXS.com Please contact the venue directly for a refund. Can I get my money back for cancelled or postponed events? Stagecoach Festival 2023 Honestly this post makes me feel better though, thank you lol. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. We understand that these things can take time, so you can apply for a refund once you have this information, even if the event has passed. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. Refund Policy | AXS Supplements We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. Latecomers may be seated at the discretion of Client or venue. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. I am supposed to submit a claim, with my email address - I can't get in. Klicka hr fr att kontakta oss. During the event, strobe or theatrical lighting may be used. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. SOLD TICKETS VIA AXS MoneySavingExpert Forum The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. Please provide details in the box below and attach supporting documentation as appropriate. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. . Date on which medical attention was first sought for illness/injury? We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. Any ticket issued via the Service is a revocable license. In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. No forms, no IDs, no complications. By clicking a link you are consenting to this. I went on live chat to sort out getting refunds for postponed tickets. . You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. What does insurance on concert tickets mean? tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. OH MY FUCKING GOD! Reddit and its partners use cookies and similar technologies to provide you with a better experience. AEG Presents Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. Plans can . But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. Occasionally, we may require that the physical ticket is sent to us. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. Did the same happen to you? Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. You will be entitled to a refund unless otherwise notified directly by your point of purchase. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Ad . After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. Supporting documents are preferred in English. (United States) Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. Ticket T's and C's | The O2 If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. has anyone ever gotten a successful refund on an axs ticket? We asked 2,000 UK consumers what they thought ticket insurance policies would cover them for if there are Covid-related cancellations. Request ID: 7a29b98f6d472a62. Let us know what you were doing when this page came up, plus your IP and request ID We need you to provide specific evidence of illness or injury for the ticket holder affected. We have made changes to our Privacy Policy. Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. We will notify you by email if this box office collection is required. What is Allianz Global Assistance Event Ticket Protector Insurance?