Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. These cookies track visitors across websites and collect information to provide customized ads. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Top Notch Staffing Inc Program Specialist (Technical Training) Job in Fujitsu Technical Systems Specialist Salaries You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Apple Training In the US alone, Apple has 265 retail stores across 44 states. At Apple, were not all the same. Badges are issued and managed through Credlys digital badging platform. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Users can demonstrate their competency with two new exams and earn certification from Apple. Average salaries for Fujitsu Technical Systems Specialist: [salary]. All our courses are practical, hands-on, and led by trusted Apple experts. In this role, you wont be expected to repair hardware. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. A woman in tears came into the store because she had dropped her phone in the water. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Apple Employee Reviews for Technical Specialist - Indeed By helping Apple maintain strong relationships with customers, you are instrumental to our success. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Records the default button state of the corresponding category & the status of CCPA. At other times, you refer customers to support team members who get them up and running again. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Apple courses and certifications | Influential Training Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Copyright 2023 Apple Inc. All rights reserved. When a customer needs assistance, you quickly assess their situation. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. The customers can make or break the day which led to many days being . CA-Technical Specialist - Careers at Apple You may be communicating with customers over the phone, in person or through email. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Recertification exams for unexpired certifications cost $49. View All Courses Questions? And thats our greatest strength. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Technical Expert Apple Store Interview | Questions Asked | Apple Retail Apple Inc. All rights reserved. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. As mobile devices become more complex, technicians will be needed to repair and maintain them. Choose your path Your work hours will be based on business needs. An Apple logo or digital badge is a seal of approval and a promise of excellence. How to Become an Apple Certified Technician - Technibble Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Apple is an equal opportunity employer that is committed to inclusion and diversity. Its a secure, shareable credential. Apple Technical Specialist Salaries in the United States These cookies will be stored in your browser only with your consent. Apple certification programs - Wikipedia You reassure customers when delivering product diagnoses and potential solutions. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. The cookies is used to store the user consent for the cookies in the category "Necessary". Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. When a customer needs assistance, you quickly assess their situation. Apple's most powerful Mac will finally shift to Apple silicon. Get discovered. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. This cookie is set by GDPR Cookie Consent plugin. Nokia Technical Manager Salaries in Dusseldorf, Germany I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. You get to work with really creative people. Geniuses often made $25 to $30 an hour based on their tenure. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. The Apple Professional Training courses are now available at training.apple.com. They may also move into management positions. After submitting my application it was a waiting game. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. 325 reviews from Apple employees about working as a Technical Specialist at Apple. We were thanked for coming and then excused once we had completed our quiz. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Take proctored certification exams from your home or office. Melissa is learning about more than technology. Review the relevant exam preparation guide for detailed instructions on how to prepare. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Stay up to date with what you want to know. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. ICF Human Trafficking Training And Technical Assistance Specialist This provides the opportunity to progress as you grow and develop within a role. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Because to create products that serve everyone, we believe in including everyone. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. US-Technical Specialist - Careers at Apple We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Take proctored certification exams from your home or office. Technical Support - Careers at Apple Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. To view your favorites, sign in with your Apple ID. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Come eager to listen and learn from your team, your mentors and your customers. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Learn more (Opens in a new window) . And be amazed by what it does for yours. The courses are sequential, and build on skills and concepts as the user progresses. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Review information and details about the policies, terms, and conditions for Apple training programs. Filter our Apple training by your desired technology. Apple Employee Reviews for Technical Specialist - Indeed