Staff are the ones who represent the gym and are suppose to behave in a professional manner. They now refuse to refund monies taken. the recent cctv cameras introduction is also not only bothering me but most of us who cover. a nice open plan gym. Join the 263 people who've already contributed. Plus side, plenty of cardio equipment. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Fuming to be honest. And the price is ok.Over all not impressed with the gym at all. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! I was asked if Id like to suspend or cancel my membership. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! But no way to resolve it. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. How many stars would you give TruGym? 11 Ways to Deliver Excellent Customer Service | Indeed.com How many stars would you give TruGym? They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. | Read 41-60 Reviews out of 265 It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Cancelled after one year membership. The timings of the place are good too accommodate all women there. Contact Us - truGym I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. The most important rule in providing excellent customer service is to be friendly. Find another gym do not get involved with them. Absolutely flabbergasted of the audacity and attitude she had with me. Huddersfield gym- horrible service, old gym equipment. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Your experience matters. 0 star! The gym itself is great value for money and I don't actually have a problem with the gym or the staff. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Literally just paid for a day pass as the website said they were still open at stevenage. Great equipment and when broken is fixed quickly. Join the 270 people who've already contributed. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Save your money, go elsewhere. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 | Read 241-259 Reviews out of 259. This gym is great! Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Amazing staff who always smile when I'm swiping in and are always ready to help. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. I use both the free weights, machines and also classes. So far, an excellent option for a gym considering the membership prices are cheap. The response by the manager was delayed and unprofessional. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Worst customer service ever have not had one reply to my messages or calls!! If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. BUILD A PERFECT RESUME. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. I then get an email in May saying I would be charged 14 per month. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I know several members have request a standing calf raising machine. No contract options, student memberships, corporate offers, or pay for the year up front. ?TruGym this is unlawful and action is being taken. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. Required fields are marked *. Would definitely recommend to a friend especially with the ladies only facility. Totally disgusted with the service offered with no thought or effort of building a customer relationship. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. why is jason ritter in a wheelchair Not sit there and eat cakes.Ridicules customer service overall. Good luck TruGym you are going to need it! i havent seen the gym manager, i dont know even if she exists, just heard there is one. Your cars are not safe! Your cars are not safe! I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. However, you are likely to be ignored. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. I choose at this time to cancel our memberships and truGym continued to take money from my account. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Contact Spectrum Customer Service - HighSpeedInternet.com Its hard to believe this is actually a trading company (for now!). It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. The floor is never cleaned properly and the water dispenser has mild on it. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 13 Broken equipment takes a long time to be repaired. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. They are now pursuing me for 234 claiming I never cancelled. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Verification can help ensure real people write reviews about real companies. | Read 21-40 Reviews out of 264 I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. because of this I was able to cancel my contract. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! I bought a membership 4 years ago. Otherwise I would give it a five star rating. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. I have been trying to contact them for a refund for months and have been completely ignored. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Needs airing conditioning throughout the gym. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. Very clean with a good atmosphere and equiptment maintained to high levels. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. I would not recommend this gym to anyone. 2023 Trustpilot, Inc. All rights reserved. Poor customer service and conflicting information provided by staff! 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. it's never the same amount and do not expect any sort of customer service! TruGym is filled with good equipment and friendly staff. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: Not a problem there are always teething problems. Author: Stephen Greet, Co-founder. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Avoid. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We use dedicated people and clever technology to safeguard our platform. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 trugym customer service. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. No on-duty lifeguard (is this actually legal!!!). Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. Join the 269 people who've already contributed. Your experience matters. Good day, I have just renewed my contract after 15 months. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 The management are useless and very unfriendly. Good luck TruGym you are going to need it! Very clean and covid compliant. However I have a major issue with the classes that are run as well as the management of the club. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Your experience matters. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. How many stars would you give TruGym? Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Absolutely shocking customer service. With an attitude like this it will surely be closing down soon. One good search would have warned me but I was dazzled by the google and facebook reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 14 A nice gym and I enjoy my early morning workouts. This seems to be the case for all former members not just me. This gym is great! The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. | Read 61-80 Reviews out of 267 We use dedicated people and clever technology to safeguard our platform. In reality this was my experience. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! Join the 270 people who've already contributed. Im going to have To cancel direct debit. Very clean with a good atmosphere and equiptment maintained to high levels. Correction: non-existent customer service. 0 star! A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Do you agree with TruGym's TrustScore? 2023 Trustpilot A/S. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. | Read 81-100 Reviews out of 264 When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Join the 268 people who've already contributed.