captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Common Apple TV problems and how to fix them | Digital Trends Its important to note that the problem could be with the Apple TV rather than the remote. To unpair the remote, press and hold the Left and Menu buttons together for six seconds. Do the troubleshooting: turn on HDMI CEC, enable all audio and power options. Looks like no ones replied in a while. HDMI-CEC is enabled and Volume Control is set to "Auto via HDMI" on Apple TV. only. only. May 23, 2022 10:57 AM in response to bgmeek, This is a completely different issue. Perform a Sound Test. ), How To Check if Your iPhone Is Unlocked & What That Means, App Store Missing on iPhone? My volume control on my Apple TV 4K remote was working. Apple TV Volume control not working properly VIA eARC. provided; every potential issue may involve several factors not detailed in the conversations If the issue occurs during this sound test, visit our Support Center to request service. Anyway, I fear the odds are high that we are talking of more than one problem in more than one company's product(s). given that this post is from 12-23-2019, I don't think that tvOS 15.4 is to blame. Other options? However, in lieu of enhancing the general performance, Apple TV might have overlooked the proper management of the remote volume functionality. any proposed solutions on the community forums. If it's not, set it to that and give it a . If your Siri Remote or Apple TV Remote isn't working My volume control on my Apple TV 4K remote was working. Any ideas? Same issue, even though that 1st Gen ATV has never seen my Samsung setup. Select Learn New Device if it isnt already selected. Ive also done a full AppleTV reset to factory settings when that failed too. If I turn off CEC on the tv it works but then I cant power on/off the tv with the Apple TV remote, Volume control on 4K Apple TV not working, User profile for user: Apple TV can sometimes have problems playing sound. I am trying to do that now but its not detecting anything from both my tv and sound bar remote and Im guessing its because it had already learned these? Thankfully, it's pretty simple to fix once you know the steps. To start the conversation again, simply Simply pressing the top of this ring button has been known to fix Fire TV Stick audio bugs. I have sound and can use my normal tv remote to turn the volume up and done . No updates installed on the soundbar in the meantime, May 23, 2022 10:41 AM in response to baeda_. audio. The issue can be related to the hardware or settings. How does one fix this? Source. from the TVs remote, but when the volume control is set to this custom setting it still does not work. Apple TV No Sound - Here's the Fix - Tenorshare In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Apple disclaims any and all liability for the acts, Adjust Apple TV audio - Apple Support Volume control on 4K Apple TV not working. Im pretty sure the new Siri remote firmware (0x0061) broke IR functionality for me. omissions and conduct of any third parties in connection with or related to your use of the site. this option also allows for control of volume via iOS Apple TV remote. I can still use my Hisense TV remote to control TV volume, but Ive now lost the ability to use the Apple Siri Remote volume controls. How to control your TV with your Siri Remote | iMore Source. Apple support team hasn't really addressed the issue yet so those affected can try the above-mentioned workaround. For more information, see the Apple Support article Control your TV or receiver with your Siri Remote or Apple TV Remote. ARC is audio return channel, it's ONLY use is to send audio "backwards" over an HDMI connection, it has nothing to do with sending commands. Looks like no ones replied in a while. Your iPhone is not able to send an IR signal. If you can't control your TV or receiver with your Apple TV Remote - Apple Support. Only if that other equipment uses non-standard IR commands for volume control, then would you need to use Learn New Device. A forum where Apple customers help each other with their products. I have HDMI CEC turned on in the TV settings. But with the hub I can connect my Apple TV as the input source, use my TV as the "monitor output", and send the audio to my soundbar using the ARC port. Or it is something those two companies have to figure out together. Apple TV not longer has volume controls - Apple Community I just got a new TV, and after I connected my Apple TV I can't control the volume using the remote. I have a new Apple TV and I am using with a relatively new Samsung TV. This is incredibly frustrating and I have to trouble shoot and reset/relearn the remote every time. To start the conversation again, simply Once this is done, you can release the button. Weve added a few reports below for reference: My Apple TV remote volume stops working every 1 2 months. Los Angeles, CA. Ive updated firmware on my Apple TV, sound bar, and television. It will help you protect yourself online with easy tools. If the volume cannot be adjusted using the volume buttons on the remote control or television, then perform a power reset on the TV. Apple TV Remote not working? Here are 6 ways to fix it Go to Settings App > Remotes and Devices > Volume Control. I bought the new Apple TV, and previously had the older Apple TV 4K. Increase Low Call Volume; Apple TV Remote has separate volume button control for the TV's volume. Apple TV remote works except volume with my Samsung tv, If you can't control your TV or receiver with your Apple TV Remote - Apple Support, Feb 6, 2022 6:02 AM in response to Mannygator, User profile for user: I guess IR signals are different for different TV makes and I never set up make/model of my TV Aug 19, 2020 7:31 AM in response to greatvovan. Apple support team hasnt addressed the remote volume control glitch yet. Mannygator, User profile for user: Neither works. User profile for user: call Gregor-1138, Apple TV 4K Siri remote volume control not working. To start the conversation again, simply I keep playing with all the settings and it seems to be either power control works or volume control works, both wont work at the same time. Enter this code on the pairing screen. Apple TV 4K, "According to engineering, the disabling of the volume control is correct behavior for certain Apple TV configurations, where the audio is being sent to the actual TV via HDMI. Press and hold the Right and Menu keys for six seconds to fix the Apple TV Remote. That hardware is not capable of sending IR and thus it can only work with HDMI CEC. All I can suggest is that you take a closer look at, and verify, all of the sometimes-elusive HDMI CEC-related settings on both the TV (LG calls it SimpLink) and the soundbar (Samsung calls it Anynet+ :-). Can't Control TV Volume from iPhone/Remote app To reset the volume, go to Settings>System>Reset. If youre not sure how much battery life is left in your Apple TV, charge the remote for 30 minutes and check if it starts operating. Urquhart1244, call Samsung TV has no or low audio Select your Apple T. On Apple TV 4K or Apple TV (4th generation), wait for a four-digit code to appear on your television. If the volume doesnt respond, follow steps to manually program your Siri Remote or Apple TV Remote for volume control. Click on Verify, and you will have successfully created an alternative to your Apple TV physical remote. tvOS 15, Apr 3, 2022 11:05 PM in response to @Anthony, It sounds like youre taking the right steps for HDMI CEC control. Ive tried setting it to Receiver via IR and going through the Learn New Device setup. Additionally, ensure that the HDMI-CEC has been enabled and that the remote is programmed to volume. From the control centers main screen, open the Apple TV remote app on your iPhone. You can either order directly from Apple, or you can order from a third party. Issue fixed by resetting ATV remote by holding tv button and down vloume for 5 seconds! User profile for user: It should be set to Auto via IR (TV ). Have you ever asked, "why did my Apple TV Remote stop controlling volume?" Check and Use Siri Remote to Ddjust the Volume. Before graduating in the spring of 2021 with her Masters degree in Literature, specializing in early 20th-century American and British Modernism, she was a college writing tutor and University English professor. To start the conversation again, simply Its not an intermittent issue, it just stopped working after a Apple TV software update. I have the HDMI 2.1 in the #1 slot and made sure LG HDMI-CEC is on. Restart your Apple TV Remote. Apple recently released tvOS 15.6 update for Apple TV with general performance and stability improvements. The following are some ways to use your iPhone as an Apple TV remote: If the problem persists even when trying all the above troubleshooting methods, you may need assistance from Apples support staff to get the remote fixed. Point your remote at your Apple TV. However, a user on Reddit managed to figure out a potential workaround. Try relocating possible sources away from Apple TV to see if that helps. First off, check the TV volume control to ensure that the volume is set to the lowest or in mute mode. So there you have it: all you need to know about repairing your own Apple TV remote. Me setup is Apple TV > marantz AVR > Vizio tv. Everything works fine except for one small annoyance. In some cases, it works after pressing the button multiple times. ive been using this apple tv ever since i bought it back in may of last year, and only just now has this cropped up. Any suggestions on how the heck we can get Apples attention on fixing this? As such, it needs line of sight between the remote and the TV IR receptor (unlike the bluetooth for the navigation controls). This is a user forum, if you want more specifics then you can contact Apple. I tried pressing the volume and mute buttons and nothing worked. Apple may provide or recommend responses as a possible solution based on the information The Apple TV remote volume control was working. What did work is this: on Apple TV, settings, remotes and devices, other devices, remote app and devices, select my iPhone, forget this device then re-pair it . Use the Siri Remote to turn your TV on or off. Using Settings, on Apple TV 4K, or 4 th generation: Go to the Settings > System > Restart. After that, you may charge the Apple TV remote with a lightning wire. Nothing worked. -For example: When the macOS updated from Catalina to Big Sur most HP printers stopped connecting and working with Mac computers until they received the update from their manufacturer. Nevertheless, well keep an eye on the developments about the Apple TV remote volume control issue and update the article accordingly. At this point I assume Apple will need to update something in the Apple TV as that appears to me to be the only variable in my setup that could have changed recently (Apple TV is set to auto-install updates and both my TV and Soundbar havent had their software or firmware updated since at least last year). any proposed solutions on the community forums. I tried all the options I could find online including adding a new device where it had me hold the volume buttons, holding menu and volume up to repair the remote and power cycling it. Sep 5, 2017. I can use the siri remote app on my iPhone to control the AppleTV but this also does not solve the problem. Join the only free daily newsletter that reveals new things you can do with your iPhone in just a minute a day. Unlike an ordinary TV remote, Apple TV remotes are smart devices, which rely less on actual buttons and are more dependent on voice commands. any proposed solutions on the community forums. Did you ever find a solution for this? However, if I select Volume Control", I can only pick between Auto . If you have an older Apple TV remote, hold the "Menu" button and the left arrow for six seconds. New Apple Siri Remote 2021 Owner's Thread + FAQs + User 1-800-MY-APPLE, or, Sales and As a result, the new Apple TV is compatible with both the Siri Remote and the classic IR remote control. Press and hold the TV/ Control clear button and the Volume down button simultaneously at the same time. Was all working fine before tvOS 16.0. If you can't control your TV or receiver with your Apple TV Remote - Apple Support, Sep 2, 2021 4:14 AM in response to Urquhart1244. May 22, 2022 11:05 PM in response to Azanella, May 22, 2022 11:05 PM in response to @Anthony. I have tried learning a new remote in Apple TV settings but still no luck. Press and hold the TV/Control Centre button and the Volume Down button at the same time. Volume control on 4K Apple TV not working - Apple Community If volume control doesn't work automatically, you can manually program your Siri Remote or Apple TV Remote: On your Apple TV 4K or Apple TV HD, go to Settings > Remotes and Devices > Volume Control. This site contains user submitted content, comments and opinions and is for informational purposes Your Siri Remote or Apple TV Remote can control volume for either your television or your receiver, not for both simultaneously. Ive also talked about checking the remotes battery. Apple TV Remote Volume Not Working - stealthoptional.com Sometimes, a simple repairing process may fix any temporary snags with your remote control device. If asked, place your remote on top of Apple TV to complete pairing. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I setup the new tv box and decided to setup manually to avoid any issues with settings. There are some steps that you can try to fix the problem. During playback, you can control your TV or audio/video receiver volume with the Siri Remote. Only the volume buttons work. Your Apple TV Not Playing Sound? Here are 8 Real Fixes - iMyFone Apple may provide or recommend responses as a possible solution based on the information Is there a way we can report this issue to Apple? If your Siri Remote or Apple TV Remote isn't working Firstly, you should check the HDMI cable connections. I do not have cable and use the Apple TV as my main source of entertainment. Then wait 5 to 10 seconds for a Connection Lost . If prompted, place your remote on top of the Apple TV to complete the pairing. @Anthony, Apple TV 4k - Volume Control does not list my CEC soundbar, but I can control volume via "Audio Output" screen. Here's what it looks like on iOS 11 beta's Control Center Apple TV control on my ATV4 with tvOS 11 beta. omissions and conduct of any third parties in connection with or related to your use of the site. Then in the middle of a TV watching session the Siri remote stopped controlling the volume! Including power cycling everything. Press and hold the TV/Control Center button and the Volume Down button at the same time. Apple may provide or recommend responses as a possible solution based on the information Start with three devices for free and add more for just $2 per device, paid monthly.