'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. The organiser will tell you how to get a refund. 6.1 No Warranty. You consent to the exclusive personal jurisdiction and venue of Swiss courts. 2.3 Username and Password. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. If your event has been postponed, you do not need to return your ticket. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. If You do not qualify, do not use the Services. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. They will not give me any explantion for this. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Chris Brown Tickets. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Arctic Monkeys Tickets. Viagogo-cancelled event and refunds. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. We will not allow You to buy or sell tickets before You have registered with Us. Viagogo - PayPal Community However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . This Agreement shall be governed by and interpreted in accordance with the Swiss laws. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. Gather all the information you have on the purchase. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Stray Kids Tour 2023. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. You will receive an email notification from Viagogo explaining the same. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. About Us 6.8 All Sales are Final. Ticket-holders to postponed events will be able . 2.6 Making an Offer. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. 1.3 Modification. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). We think businesses - especially those with substantial resources - should still provide refunds for events . viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 5.2 Violations, Termination and Suspension. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. Harry Styles Concert Tickets. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. As well as was able to select what section I wanted to be in for the price I had selected. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Apparently not. I bought tickets for Rammstein before the pandemic and they would not refund me. All forms of redress are non-transferable and non-refundable. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Arctic Monkeys Concert Tickets. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. 'It's clear as night and day the 2020 event is cancelled.'. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . They were instructed to mail the tickets to Ireland by five days time, a deadline . 2.9 a) Exception to Sellers Obligation to Confirm. We will contact you. How to get a refund from Viagogo - Quora says firm changed policy to deny refunds if tickets can be used in 2021. spiritus Forumite. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. This tracks your activity using third party cookies. Can I pick up my tickets instead of having them shipped? Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. We look forward to hearing from you. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. I would love to join this lawsuit as I am in the same boat! has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. Ticket-holders to postponed events will be able . 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace I was promised a refund because the tickets I bought were corrupt. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. I had tried calling them and the day of the concert and no answer. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! You may only use the Services if You can legally enter into and form binding contracts. 1. 3.4 Indemnity. Viagogo had a selection of how much did you want to spend for a ticket. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. Editor, Marcus Herbert. I was promised a refund. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". . You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. Leave us a message by clicking the Contact Us button. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. The difference between 'cancelled' and 'postponed' events is . Yes, add me. Please add me Celine Dion Golden 1 Sacramento Ca want my money back. Calls for cancellation and refunds as Elton John postpones tour dates We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. Justin Bieber cancels remaining tour dates Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Harry Styles Tour 2023. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. Why can't I see my order or sale in my account? 'I was scammed out of 160 after fraudsters tricked me into buying fake S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. Even after I provide my bank statement to them and their . Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? viagogo is a global online marketplace for live sport, music and entertainment tickets. We would like to show you a description here but the site won't allow us. 2.15 viagogo Guarantee. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. 7.3 Additional Policies. Plaintiff fails this rigorous analysis.. Read more ts would be ready 48 . Otherwise, avoid!!! Taylor Swift Tickets. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. 6.4 Release. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Your email address will not be published. I'm Travelling - where and when will I receive my tickets? drug injury lawsuits and product liability lawsuits. Go on and tell us about your poor consumer experience. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. Waste Management Phoenix Open Ticket. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. But Which? The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . Can you get a refund on an event cancelled due to COVID-19? Sellers should use our automated online confirmation process. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? Terms and Conditions. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. Customer Files Viagogo COVID-19 Ticket Refund Class Action Join The South Shore Hospital Data Breach Class Action, Today! The revised version of this Agreement is automatically effective after it is initially posted on the Site. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. your claim status, claim form or questions about when payments are Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. Required fields are marked *. If this is also unsuccessful We will not offer a refund. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Which? If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. ', Beware of this fake Disney+ phishing email. It will stay valid for the new date. We disagree with such restrictions and think they are not beneficial to fans. This is the easiest way to get your money back. Elton John Concert Tickets; Andr Rieu . Ticket reseller Viagogo defends practices in face of consumer and If so, you may be forced to pay for replacement engines and repairs out-of-pocket. If the event organiser is offering vouchers or tickets . Event dates, times, venues and subject matter, which are listed on the ticket, may change. 4 replies 17.4K views. Backstreet Boys Tour 2023. I have been researching this company and very bad negative reviews, and practices. If an event is moved and you cannot make the rearranged date, you should be entitled to . With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. 6.9 Change or Suspension of Site. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. Why do my tickets have someone elses name on them? For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Concert ticket refunds: Tips to have best shot at getting money back PDF FanFair Alliance - Ever get the feeling you've been cheated? Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. You warrant that you are over 18 years old and have the legal capacity to make the transaction. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. 2.9 Seller's Confirmation Obligation. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. 2. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. The whole ordeal cost me almost a thousand dollars. 2.4 Listing. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Red Hot Chili Peppers Concert Tickets. When Your Event is Canceled or Postponed. Jay Chou Concert Tickets. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. Viagogo withholding refunds for cancelled events, Which? finds Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Viagogo customers are struggling to get refunds for cancelled and Tickets may be substituted with comparable or better seat locations without the Buyers approval. Moreover, this appears to have been Viagogos policy for an extended period. Including any such items constitutes a material breach of these terms and conditions. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Mtley Cre Concert Tickets. Add in you are not the original purchaser of the tickets. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. Many event managers have already committed to providing refunds for cancelled events. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. All sales and bids are final. Read Customer Service Reviews of www.viagogo.com - Trustpilot Carnaval Barranquilla Tickets. We will also add Tax on our fees as applicable. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. How to get refund for Foo Fighters tickets as band cancels their - HITC All Rights Reserved. The refund will be received from the Event Organizer within 30 days. Generally; My event is cancelled or postponed - What do I do? In the case of refunds, we appreciate our customers patience while we process their request.. During this time, the Site will be temporarily unavailable. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund.
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