Combined with viagogo, we now span 90+ countries around the world. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Your service is terrible and not worth the fee. I never got any emails about refunds or the fact they canceled the show. to see the game on TV? 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? Honor yours. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. They sold me 2 non-existing tickets and even admitted it by email. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. I purchased tickets to the Olympic gymnastics trials in January 2020. I hope they will reply me asap, I just want get my money back. I called ticket master and all the floor seats were sold out!! It has been awhile since I made the phone call to initiate a refund. 01-24-2022 11:26 AM. I don't want a damn coupon, I want my money back! StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. them this was wrong and deceitful and did not get off the phone until they refunded my money. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com The latest breaking updates, delivered straight to your email inbox. At the event, tickets were discovered to be invalid. We were able to register one wristband, but not the other. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. Checked my status for my refund on two events. Tons of others with stub hub purchases were going through the same thing. I contacted Stubhub and they refused to refund my money. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. If there is any changes to that, all affected buyers will be notified via email. The game has been changed to Sunday 27th August and we are simply no longer in the UK. We were so upset. This cookie is set by GDPR Cookie Consent plugin. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. Unconscionable Money grabbers. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! On March 7th, StubHub emailed Marrali a copt of its refund policy. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. But opting out of some of these cookies may have an effect on your browsing experience. Hi, @Fatsuma! StubHub has already been targeted by a $5 million lawsuit over the change. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. Had I known seller didn't have tix I never would've purchased. Is there any way I can confirm that my Stubhub QR codes are still good? Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? Stubhub is such a ripoff. Is Beyonces Tour Another Dynamic Ticket Price Mess? Bought tickets, they had an issue with the address during shipping and returned my tickets. The 3 tickets totaled close to $600. and did I get a refund?!? Covid-19: What to do if you have tickets to an event that is canceled Decide on a ticket price and how you will be repaid. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. I want a full refund as we lost jobs and need that money. 'You're stealing my money': StubHub leaves customers feeling screwed If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. 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I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. StubHub Refusing To Issue Refunds For Shows That Have Been Cancelled StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. The FanProtect Guarantee is StubHub return policy. I'm sorry but how is it their fault you messed up or your plans changed? I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. When I received the tickets it is stamped on them in large lettersStudent ID required! Purchased 2 tickets to a college basketball game. Said cancellation was glitch. We also use third-party cookies that help us analyze and understand how you use this website. StubHub to refund over $3 million to more than 8,500 Colorado customers I purchased tickets at the very last minute and got amazing seats. Needless to say, I received a full refund. 2. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. Its a bs. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. what should I do? Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. to see the game on TV? The buyer gets refunded fine, but why I am being charged their refund? I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. Then over night, we lost our jobs and the shows were all cancelled. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. I have been attempting to contact you several times regarding ticket order #553613638. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. COVID-19 Impacted Events Updates : StubHub StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Last Updated on June 24, 2020 by Dave Clark No where does it state that you needed to be a student at the school to use these. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. this company sucks. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. They bought tickets with promise of money back if the event does not occur. Looking for a ticket refund? StubHub reaches agreement to repay They explained to us the person who registered the wristband could show up to the event and claim they lost it. He was waiting for someone else to send them to him. UPS delivered my tickets, but now I can't find them. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. StubHub Returns and Refund Policies Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. I called customer service right away, but they denied a refund. Tap Tickets in the navigation bar at the bottom. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). Money down the drain. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. This was an unauthorized, unreasonable charge. Thanks for stealing my money and for the lack of respect for customer experiences. Stubhub does not accept returns and does not have a return policy. The company even repeated that promise of full refunds in an email sent to Cormier in early March. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. Now you gave them no time to sell again. So is Amazon, but they can cancel orders and issue refunds. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. I don't know how your company seems to think that 120% is of equal value or better. This website uses cookies to improve your experience while you navigate through the website. Was there fraudulent activity with my tickets ? TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. View StubHub Refund Policy. StubHub phone wait times are 3 hours. StubHub to refund canceled events after pandemic complaints Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. The cookie is used to store the user consent for the cookies in the category "Other. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. LIARS!!! StubHub changes its refund policy during COVID-19 pandemic - WKBW follow the steps below. I'm returning the tickets and buying else where. StubHub Class Action Alleges Unlawful COVID-19 Refund Policy i have attached the information from the venue. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. If you sell on Stubhub they will waive the sellers fee. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. No Wonder I See Horrible Complaints. That's not their fault, that's your fault. We were going just to see one of them. Major League baseball canceled the game and StubHub changed its policy. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. How to Get a Refund for All Your Tickets - Vulture If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. I purchased two tickets listed on site. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. How do I get my money back? After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. This is ridiculous! Did you think about anybody besides yourself? Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? Shame On You. I should be given a refund! We waited two hours until they decided to open the door again. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! And if you work in corporate you know that everyone has a boss except the CEO. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. Following backlash from customers, the ticketing company responded in a statement this week. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. Or am I screwed. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. Any good news for refund for us regrading clear actionable step to get Coachella refund? Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. You should only sell what's actually available. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. As a marketplace, we act as an intermediary for buyers and sellers. Most of us didn't leave yet! You can resell your ticket using either an app or a PC. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. StubHub Return Policy [Quick Information]. This doesn't make any sense and I transferred these tickets way early on before COVID. This is pure fraud. After placing me on hold they said, the tech reviewed it and it did show on the website. These people are entitled to their money back. We will process the refund to your original payment method within 5 days. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. Dworsky says he hopes she'll intervene. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. StubHub stopped guaranteeing cash refunds. Analytical cookies are used to understand how visitors interact with the website. StubHub won't give refunds for canceled events, just 120% site credit StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. They could not refund me nor give me the seats I wanted. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. I ordered the tickets less than an hour ago. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. All of our tickets were void, fakes, frauds. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. Tickets were either never delivered or arrived late. That is a great question. This is the worst service I have ever are ticketes but are tickets were NO good. It is taking Stubhub about 120 days to process refunds. But by the end of March, refunds were suddenly gone. Refunding tickets to a cancelled event - stubhub.community I WILL NEVER USE STUB HUB EVER AGAIN. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show.
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