PDF Candidate information - Director of Housing Operations The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. When expanded it provides a list of search options that will switch the search inputs to match the current selection. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. . Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. We may not get better overnight but we promise well keep using your feedback to get better. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. Please contact us using the appropriate link below: Day 5 of #NCSW2022 is Customer Service Recognition Day! 09/27/2022. 590 0 obj <> endobj Stonewater UK - YouTube Listed on 2023-03-03. Customer Commitments - Stonewater If you are reporting an emergency, please do not utilize this means of communication. Report anti-social behaviour. FAQs - The Stonewater Customer hubb Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. I want to celebrate all the great work our teams do. Stonewater Financial Integrity. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . David Lockerman, Customer Experience Director. We'll assume you're ok with this, but you can opt-out if you wish. On the Air (podcast) - Stonewater | Listen Notes ^Alex. z[|WC{]f. Over the last three months weve carried out a whopping. stonewater customer promise. We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. 8th March 13:30 #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day by chloe calories quinoa taco salad. stonewater customer promise stonewater customer promise - isgho-sup.com This latest performance shows some areas where were hitting our targets and others where were not there yet. Or you can send us a message on our website. Stonewater Reviews | Read Customer Service Reviews of www.stonewater Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. This is based on 49 anonymously submitted reviews on Glassdoor. Stonewater Roofing | Reviews | Better Business Bureau Profile "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." Development Manager Twitter - @StonewaterUk. stonewater customer promise - digimindtechnologies.com Listing for: CV-Library. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. Stonewater did an excellent job of communicating before, during and after our recent roofing job. Stonewater Customer, The Energy Coalition, Wins Award for Innovative cscl star vessel flag autism and narcissism differences. Transparency . Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. Put simply, if you want to make a positive difference, working in housing is for you! The Customer Complaint Panel - The Stonewater Customer hubb stonewater customer promise - apnaswarg.com Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. Our customer commitments are the service standards weve set with you. To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! -Maya Angelou stonewater customer promise Largo FL 33777. #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. To see all our potential job matches, visit: https://crowd.in/O8Ybr1 Questions were not too difficult and it felt very relaxed. minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. Feedback. Customer enquiries. 4615 Walzem Rd, #200; San Antonio, TX 78218 . Learn more in our Cookie Policy. They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. All content is posted anonymously by employees working at Stonewater. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. June 29, 2022 russell hantz wife; Category: . Your name * Your email address * Confirm email * Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; 2 Stonewater reviews. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Stonewater Country Club | Private Country Club in Caledonia, MI #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. Stonewater has announced the promotions of two customer experience directors to its management team. stonewater customer promise - assuredtriumph.com Whether they need emotional, physical or financial support or advice it's always free. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. Feedback. Partnering Surveyor - Design & Special Projects They handled all the details with the insurance company. Day 5 of #NCSW2022 is Customer Service Recognition Day! stonewater customer promise - hanoutapp.com #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. A free inside look at company reviews and salaries posted anonymously by employees. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. hlRmk0+}K`,j"c[IvNsztiDc@h (i Does there seem to be diversity at Stonewater? The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. Copyright Stonewater. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Keeping customers safe and delivering quality services to you really matters to us. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Isgho Votre ducation notre priorit . #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof Contact us - Here to Help Spring 2021 - Foleon Report a defect or repair. You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . We look forward to seeing you there with HQN #IFFresearch Futures Housing Group The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention If you are reporting an emergency, please do not utilize this means of communication. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, 610 0 obj <>stream stonewater customer promise - seth-yang.com 0 68% of employees think that Stonewater has a positive business outlook. hbbd```b``5 L@E) $3H@i Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Our Customer Commitments - The Stonewater Customer hubb As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. Today is all about celebrating and recognising great customer service and the people who deliver it. Excellent customer support. Pan Sussex priority alignment with Brighton and Hove Watch this space. Read 1 more review about Stonewater. We value the importance of what EDI brings to our organisation, our colleagues and customers. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good Customer Promise Phone us: 01202 319 119. Project Officer I will raise any outstanding repair you have with the team and they should be in touch. If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. Retrofit is a key solution to some of the energy bill challenges were facing today. 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. STONEWATER PROPERTIES - Impak Solutions Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd Their personnel know their . stonewater customer promise A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. Customer Experience Advisor. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. I am delighted that you are interested in joining Stonewater at this exciting time in our development. . Stonewater Customer Service Reviews | Glassdoor Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. LEARN MORE Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. please contact your property management office. Not to mention all the roles that make a business function, in HR, Finance and IT. Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. Overall, 67% of employees would recommend. Use this form to let us know about incidents of anti-social behaviour. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise.
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